Privacy Policy – Haunted Lake County

Effective Date: September 19, 2026
Last Updated: September 19, 2026

Haunted Lake County (“Haunted Lake County,” “we,” “us,” or “our”) is a nonprofit haunted house organization located in Lake County, California. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you:

• Visit our website at https://www.hauntedlakecounty.com

• Contact us directly

• Purchase tickets to our events

• Donate or volunteer

• Sign up for email or SMS communications

• Otherwise interact with Haunted Lake County

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways.

A. Information You Provide Directly

When you:

• Purchase tickets to our haunted house events

• Submit a contact form or email us

• Sign up for updates, newsletters, or SMS notifications

• Donate or volunteer

• Interact with us through social media or events

We may collect:

• Full name

• Email address

• Phone number

• Mailing address, if applicable

• Payment information, which is processed securely by third-party payment or ticketing platforms

• Any other information you voluntarily provide

B. Information Collected Automatically

When you visit our website, we may collect technical information using cookies or other tracking technologies, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages viewed

• Time spent on pages

• Referring URLs

You can control or disable cookies through your browser settings.

2. How We Use Your Information

We may use your personal information to:

• Process ticket purchases or registrations

• Send confirmation emails and event reminders

• Respond to inquiries and support requests

• Provide information about future events or volunteer opportunities

• Send newsletters or promotional communications when you have opted in

• Send SMS/text-message notifications when you have expressly opted in to receive them

• Improve our website, services, and user experience

• Process donations and volunteer applications

• Comply with applicable legal obligations

We do not sell your personal information.

3. SMS / Mobile Information Privacy

If you provide your mobile phone number and expressly opt in to receive SMS/text messages from Haunted Lake County, we may use your phone number to send the text messages for which you provided consent.

No mobile information will be shared or sold with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your SMS opt-in information, including your phone number and consent to receive text messages, will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

We may use service providers that assist us in delivering SMS messages on our behalf. Such service providers may process information as necessary to provide the requested messaging service and are not authorized to use your SMS opt-in information for their own marketing purposes.

You may opt out of SMS messages at any time by replying STOP to a message from us. You may reply HELP for assistance.

Message and data rates may apply. Message frequency may vary.

4. How We Share Your Information

We may share personal information when reasonably necessary with:

• Service providers that help us operate our website, ticketing, email, SMS messaging, donations, and other services

• Ticketing platforms such as Eventbrite when you purchase tickets through those services

• Law enforcement or government agencies when legally required

• Volunteers or staff when necessary to support your experience or the safe operation of our events

• Successors in the event of a merger, organizational transfer, or similar transaction, if applicable

Service providers are expected to use personal information only for the purposes for which it is provided and to protect that information appropriately.

We do not sell personal information. We do not share SMS/text-message opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes.

5. Ticket Purchases

If you purchase tickets through a third-party platform such as Eventbrite, your information is also subject to that platform's privacy policy.

We do not store your payment card information. Payment information is processed by the applicable third-party payment or ticketing provider.

You can review Eventbrite's privacy practices through its website.

6. Data Security

We use reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmission over the internet or method of electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate records, or comply with applicable legal obligations.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Correct or update your information

• Request deletion of your information, subject to legal exceptions

• Opt out of promotional communications

• Opt out of SMS/text messages at any time

To make a privacy-related request, contact us at:

Email: info@hauntedlakecounty.com
Phone: 800-606-5153

You may also unsubscribe from email communications using the unsubscribe link included in our emails.

For SMS communications, reply STOP to unsubscribe or HELP to receive assistance.

9. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These rights may include:

• The right to know what personal information we collect

• The right to request deletion of personal information, subject to applicable exceptions

• The right to correct inaccurate personal information

• The right to opt out of the sale or sharing of personal information where applicable

• The right to non-discrimination for exercising applicable privacy rights

Haunted Lake County does not sell personal information.

To submit a privacy request, contact:

Email: info@hauntedlakecounty.com
Phone: 800-606-5153

10. Children's Privacy

Our services and website are not intended for children under the age of 13.

We do not knowingly collect or solicit personal information from anyone under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites and services, including ticketing platforms, social media platforms, payment providers, and other websites.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the privacy policies of those services separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date and/or last-updated date.

13. SMS Terms and Conditions

Haunted Lake County SMS Terms

Company: Haunted Lake County

By voluntarily providing your mobile phone number and checking the SMS consent checkbox on our website, you agree to receive SMS/text messages from Haunted Lake County.

These messages may include event notifications, reminders, updates, information relating to tickets or your interactions with Haunted Lake County, and other messages for which you have provided consent.

Message and data rates may apply.

Message frequency may vary.

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you may receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

For help, reply HELP to any message or contact us at:

Email: info@hauntedlakecounty.com
Phone: 800-606-5153

SMS consent is not a condition of purchasing tickets, donating, volunteering, or otherwise participating in Haunted Lake County activities.

Your SMS opt-in information and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy:

https://www.hauntedlakecounty.com/privacy-policy

By opting into SMS communications, you acknowledge and agree to these SMS Terms and Conditions and our Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, our SMS program, or your personal information, please contact us at:

Haunted Lake County
Email: info@hauntedlakecounty.com
Phone: 800-606-5153
Website: https://www.hauntedlakecounty.com

Last Updated: September 19, 2026